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Archive for ‘Billing FAQ’

What are my payment options?

You have the option to pay by MasterCard, Visa or Discover. Both credit card and debit card are accepted. No checks are accepted or other online payment methods such as PayPal.

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How do monthly payments for subscription work?

By submitting an order for membership to Rewindiet.com, You receive 1 month access to the members-only content. Your subscription begins on the date of sign up. Access to confirm your subscription to members-only content will be emailed to you within 2 hours of your signup. If you do not receive your personal access information please ... Read More

 

How do I receive refunds?

Refunds are deposited directly to the card used during checkout. This cannot be changed. If you are eligible for a refund you will receive the funds within 7-10 business days. For information on eligibility of refund, please refer to our Terms and Conditions page.

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How do I update my billing information?

You can update your billing information by accessing your account HERE

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Can I change my ship-to address?

The billing address indicated during checkout will be used for your ship-to address unless otherwise indicated. If you need to adjust your ship-to address, please inform Rewindiet Customer Support Team within 24 hours of checking out by calling: 888-821-5890. We do everything we can to ensure that orders are processed and shipped within 24-48 hours. If ... Read More

 

How are products shipped?

Products are shipped by UPS and FedEx depending on your location. For more information on your specific shipment you can access your account HERE.

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How do I contact Customer Support?

The Rewindiet Customer Support center can be reached M-F, from 9-5 (MST) at: 888-821-5890. We are here to answer any questions you may have regarding product use, site troubleshooting, maximizing your efforts etc.

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How do I cancel my order?

Orders may be cancelled if your order has not been processed and shipped by contacting the Rewindiet Customer Support center at: 888-821-5890. Please have your identification number received in your transaction details email on hand. Transactions older than 30 days will not be refunded. Please see Terms and Conditions for more details on eligibility of refund.

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How do I check the status of my order?

You will receive an email after your order has been placed with the details of your transaction. This email will come from support@rewindiet.com.  Keep this email. Further details about your order can be accessed by calling the Rewindiet Customer Support center at: 888-821-5890. Please have your identification number on hand. If you do not receive your transaction ... Read More

 
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